FREQUENTLY ASKED QUESTIONS
Answers to
Your Questions
Find answers to frequently asked questions about our pharmacy services for patients, residents, and healthcare facilities.
1. Why choose a pharmacy dedicated to healthcare facilities?
A pharmacy dedicated to healthcare facilities understands the unique realities of these settings and adapts its services accordingly. Beyond medication distribution, it supports care teams, contributes to medication safety, supports continuous improvement initiatives, and implements solutions tailored to each facility’s needs.
Our goal is to build lasting partnerships with the facilities we support, helping improve quality of care, operational efficiency, and adapt to their evolving needs.
2. What types of healthcare facilities do you serve?
Our team supports a wide variety of healthcare facilities, including private seniors’ residences (RPAs), intermediate resources (RIs), public, private-contracted and private CHSLDs, transitional functional recovery units (UTRFs), rehabilitation centres, correctional facilities, and other facilities requiring dedicated pharmacy services.
Our approach is tailored to the realities of each setting to provide safe, efficient pharmacy services that meet the specific needs of each facility.
3. What pharmacy services do you offer?
Our service offering covers the entire medication management process. We provide pharmaceutical consultations and follow-ups, medication management and distribution, the use of technologies that enhance medication safety, support for healthcare facilities, expert advisory services, as well as the development and review of pharmacy management policies and procedures.
Our goal is to provide a comprehensive solution tailored to the needs of each facility.
4. Do you provide support with Accreditation Canada processes?
Yes. Our team has hands-on experience supporting healthcare facilities through Accreditation Canada processes, as well as helping them meet the requirements of other government authorities and assessment organizations.
We can contribute to reviewing pharmacy practices, developing policies and procedures, ensuring documentation compliance, and continuously improving processes related to the medication management system.
5. Can you tailor your services to the needs of our facility?
Yes. Every facility has its own unique realities, organizational structure, and needs. Our team tailors its services to your clientele, operations, and objectives to provide personalized, efficient, and sustainable support.
Our flexible approach allows us to provide pharmacy solutions that integrate seamlessly into your facility’s operations.
6. How do you ensure the safety of the medication management process?
Patient safety is at the heart of our practices. Every step of the medication management process is governed by rigorous procedures to ensure the safe preparation, verification, and distribution of medications.
We also integrate advanced technologies that support the work of our teams, including the automation of certain preparation steps and artificial intelligence-assisted verification systems. These tools help improve accuracy, reduce the risk of errors, and enhance service quality, while maintaining the oversight and clinical judgment of our pharmacists and qualified staff.
7. Do you offer a delivery service?
Yes. We offer scheduled delivery services to all the healthcare facilities we serve to ensure continuity of care and a reliable supply of medications.
When the situation requires it, our team can also provide urgent deliveries to quickly meet the needs of healthcare facilities and their residents.
8. Do you offer vaccination services?
Yes. We offer seasonal vaccination services to healthcare facilities that do not have access to this service through their CISSS.
General vaccination services are also available to facilities that host a satellite pharmacy from our network.
Our team can assist you in determining the options best suited to your facility.
9. Is it possible to provide pharmacy services directly within our facility?
Yes. For certain facilities with a high volume of activity or specific needs, it is possible to consider establishing a pharmacy directly within the facility.
Our team has experience with this type of partnership and is open to collaborating with promoters, developers, and managers planning the opening, expansion, acquisition, or development of a healthcare facility. Each opportunity is assessed based on the facility’s needs to provide a pharmacy solution tailored to its specific circumstances.